E-MAIL, FAX AND MAIL
ORDERING
DEADLINE – 5:00 pm, Wednesday,
September 10, 2008
Faxed, mailed and e-mailed orders received any time before
Wednesday, September 10, 5:00 pm EST will be processed
beginning September 11, by VINTAGES Sales Centre.
Due to the
limited nature of Classics Collection products, we will only
process orders where valid and complete credit card information
is provided. Please note that orders received by the above
specified date will be entered by random selection rather than
by the date of receival.
VINTAGES will continue to accept orders after 5:00 pm on
Wednesday, September 10, however, priority will be given to
those orders received by the deadline.
We will confirm your order by either phone or fax.
E-MAIL
Order by e-mail. Simply download the Excel order form:
Fill out the order form and send
it as an attachment by e-mail to vintagesorders@lcbo.com.
You will need Excel (version 3.x or higher) to open the
respective attachment. If you do not have this software, use
the order form provided and fax it to us.
FAX
You can either download, print out and fax one of the order forms from our
website (Excel and PDF formats available) or
complete the order form provided and fax it to us at: 416 365-5777 or toll-free 1 800 282-2197.
TELEPHONE ORDERING –
Starting 9:00 am, Friday, September 19, 2008
After initial processing of fax, mail and e-mail
orders, telephone ordering begins at 9:00 am,
Friday, September 19, 2008.
Remember, not all products will be available by the time
telephone ordering begins!
Phone orders are filled on a
first-come, first-served basis.
VINTAGES SALES CENTRE
TELEPHONE NUMBERS:
416 365-5767 or toll-free at 1 800 266-4764.
ORDERING DETAILS
VINTAGES will only process orders where complete credit card
information has been provided.
Orders received before the
deadline of 5:00 pm, September 10, 2008 will be processed in
random order beginning Thursday, September 11, 2008.
Fax,
mail and e-mail orders will continue to be accepted after 5:00 pm
on September 10, however priority will be given to those orders
received before the deadline.
IMPORTANT NEW PAYMENT INFORMATION – PLEASE READ
Per-Customer Limits
We do our best to secure enough stock to satisfy all customer
orders. We regret that sometimes customer demand may
exceed supply. In order to distribute the products more
equitably throughout customer orders, all products in this offer
are subject to per-customer limits. To ensure adherence toper-customer limits and maximize distribution of limited productsto our customers, individual credit cards may only be appliedto one order.
ORDERING PROCESSING
Due to the limited nature of Classics Collection products, all
orders received by the deadline are randomized and entered
into our ordering system. Once completed, we identify which
products are over-subscribed. To satisfy the greatest number of
customer orders, a per-customer limit for each over-subscribed
product is set – 2 bottles being the minimum for 750 mL bottles.
Limited products are then re-allocated to the orders in the same
sequence that they were initially input. We regret that some
products are so highly requested that our supply may reach
zero before all orders receive an allocation.
In the event that any limited products are available after
initial e-mail, fax and mail orders are processed, limits
will be removed for telephone ordering at 9:00 am,
Friday, September 19, 2008.
Prices are subject to change without notice.
DELIVERY
Please allow 3-4 weeks for delivery to the LCBO store of your
choice. A store representative will contact you when your order
is ready for pick up. Please take along your final receipt as
proof of purchase upon pick up. Orders must be picked up
within 30 days of notification.
POUR RECEVOIR CE CATALOGUE EN FRANÇAIS.
Tél. : 416 365-5767
Sans frais : 1 800 266-4764 THANK YOU FOR YOUR PATRONAGE
