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Frequently Asked Questions

Classics Collection

Classics Collection

New Release

New Release

Bordeaux Futures

Bordeaux Futures

Retail

How do I order from the VINTAGES Retail Release Catalogue?

How do I know if I'm considered to be in the Toronto/Ottawa area?


Classics

How do I place a VINTAGES Classics Collection order?

How do I submit or pay for an order using the Online Form?

How do I pay for the order?

Where and when do I pick up my order?

How or when will my order be confirmed?

Am I guaranteed the products that I order?


Bordeaux Futures

What are Bordeaux Futures?

How do I order Bordeaux Futures products?

How do I submit or pay for an order using the Online Form?

Can I order just 1 bottle?

How do I pay for the order?

When or where will the order be delivered?

How will my order be confirmed?


Website Questions

How do I sign up to receive the VINTAGES catalogue?

Can I order VINTAGES Retail Release products online?

Can I search for product availability in stores online?


Podcasts

What is a podcast?

Do I need to have an iPod to view these podcast episodes?

How do I subscribe to the podcast?

Will I be charged if I subscribe to the podcast?


Other

How can I purchase product that the LCBO does not carry?

Does the LCBO ship product throughout Canada and to the U.S.A?

What is the difference between the numerical system used in the General Purchase part of the LCBO store and VINTAGES scale for perceived dryness/sweetness?


Retail

How do I order from the VINTAGES Retail Release Catalogue?

The catalogue information is available online at www.vintages.com in the New Release section. If you currently receive the Release Catalogue via regular mail at home and are moving, receiving a duplicate copy, or wish to unsubscribe – or if you wish to become a subscriber—please call us at 416-365-5900 or toll-free 1-800-668-5226, Monday-Friday, 8.30amó6pm, Saturday 9amó6pm, except holidays, or visit
www.vintages.com/service.

If you live outside the Toronto or Ottawa area, we invite you to make your request through the VINTAGES Customer Request program. Place your order at your local LCBO store by 11am, the Tuesday before the release date. Those in Toronto area and Ottawa region must shop in person. Due to limited quantities, we cannot guarantee availability.

How do I know if I'm considered to be in the Toronto/Ottawa area?

  • "Toronto Area" is the city of Toronto itself (including Scarborough, North York and Etobicoke). If you live west of Hwy 427/Etobicoke Creek (Etobicoke), north of Steeles Avenue or east of the Rouge River (Scarborough), you are outside the Toronto Area from a VINTAGES ordering perspective
  • "Ottawa Area" is Ottawa (Central, West and South), Nepean, Vanier, Gloucester, Orleans. If you do not live in one of these areas, (Kanata for example) then you are outside the Ottawa area from a VINTAGES ordering perspective

Classics

How do I place a VINTAGES Classics Collection order?

Online form or phone is the way to shop during the launch of Classics. Please note that we are no longer accepting faxes for Classics orders. After the initial launch dates, place your order exclusively by phone. Click here to check the launch dates and for more ordering information.

Pre-deadline Ordering Options:

  • Online Form: Click here to learn about our new Online Form for order submission and order payments.
  • Phone: Submit your order before the deadline by calling 416-365-5900 or toll-free
    at 1-800-668-5226, Monday-Friday, 8.30am—6pm, Saturday 9am—6pm, except holidays).

Post-deadline Ordering Options:

  • Telephone Ordering begins after processing of Online Form and phone orders received before the deadline. Remember, not all products will be available by the time general telephone ordering begins! Phone orders are filled on a first-come, first-served basis. VINTAGES Sales Centre telephone numbers: 416-365-5900 or toll-free at 1-800-668-5226, Monday-Friday, 8.30am—6pm, Saturday 9am—6pm, except holidays).

Coming Soon

The CLASSICS Collection is moving online. Customers will be able to search and shop more frequent offers, see real-time product availability, submit and pay for orders 24/7, receive immediate order confirmation and access order history anytime. Stay tuned. More information to come.

How do I submit or pay for an order using the Online Form?

Use the new Direct Sales Online Order Form to submit your Classics Collection and Bordeaux Futures orders during the initial program campaign. The Online Order Form offers you the freedom to change and save your selections right up to the deadline date, when your order is automatically submitted on your behalf. Your order will be confirmed by e-mail, and payment can then be made using our secure Online Payment form.

Sign up today for your Online Direct Sales account at www.vintagesshoponline.com. To create your account, select the Direct Sales tab from the upper menu. To sign up, you will need your personal Customer Number and the last 3 characters of your postal code. If you are a new customer, or did not receive your personal customer number in the mail, please contact VINTAGES Sales Centre at 416-365-5900, or 1-800-668-5226, Monday-Friday, 8.30am—6pm, Saturday 9am—6pm, except holidays).

How do I pay for the order?

A VINTAGES representative will contact you by telephone or by e-mail to confirm your order. Payment may be made using our Online form, or by contacting VINTAGES at 416-365-5900, or toll free 1-800-668-5226, Monday-Friday, 8.30am—6pm, Saturday 9am—6pm, except holidays).

VINTAGES requires a 100% payment of your total order. Payment may be made by VISA, MasterCard or American Express. Credit card payment is due when your order is confirmed. Unpaid orders are subject to cancellation without notice.

Where and when do I pick up my order?

Orders are shipped directly to the VINTAGES/LCBO outlet of your choice, free of charge. Delivery is normally within 10-15 business days; please allow up to four to six weeks for delivery during high volume periods.

How or when will my order be confirmed?

All Online Form and phone orders received any time before the deadline date will be processed by VINTAGES Sales Centre. We will do our best to confirm your order by phone or by e-mail before telephone ordering begins.

Am I guaranteed the products that I order?

Unfortunately we cannot guarantee that your order will be completely filled, as supplies are limited. VINTAGES reserves the right to limit and/or revise limits on quantities on any products in the interest of equitable distribution.


Bordeaux Futures

What are Bordeaux Futures?

VINTAGES Bordeaux Futures program is a great way to buy top-quality Bordeaux wines before they are released in the retail market. There is such worldwide demand for key wines from Bordeaux that producers sell a portion of their wine as Futures, that is 12 to 18 months before bottling, while the wines are still ageing in barrel.

Bordeaux Futures offer significant savings. Most of the wines are later retailed at substantially higher prices. Futures offerings include everything from up-and-coming chateaux to illustrious producers such as Latour, Margaux, Lafite Rothschild, Mouton Rothschild, Haut-Brion, Pétrus, Cheval Blanc, and Ausone.

Many of these wines are produced in very small quantities and are often only available as Futures. Given the growing demand for top-quality Bordeaux wines, especially in Eastern Europe, South Asia and East Asia, buying Futures is the best way to secure these wines.

VINTAGES offers a huge selection of Futures at prices that will fit the budget of anyone from new fine wine buyers to long-time collectors.

Unlike most U.S. retailers who require full payment, VINTAGES requires only 50% deposit of the total value of your order. As of March 5, 2012 all new orders for programs with future arrivals will require a 25% non-refundable and non-transferable deposit. When the wines arrive approximately two years later and are ready to deliver to your choice of LCBO store, the balance is due.

How do I order Bordeaux Futures?

Online form, or phone is the way to shop during the launch of Bordeaux Futures. After the initial launch dates, place your order exclusively by phone. For launch dates and more ordering information click here.

Pre-deadline Ordering Options:

  • Online Form: Click here to learn about our new Online Form for order submission and order payments.
  • Phone: Submit your order before the deadline by calling 416-365-5900 or toll-free at
    1-800-668-5226, Monday-Friday, 8.30amó6pm, Saturday 9amó6pm, except holidays.

Post-deadline Ordering Options:

  • Telephone Ordering begins after processing of Online Form, and phone orders received before the deadline. Remember, not all products will be available by the time telephone ordering begins! Phone orders are filled on a first-come, first-served basis. VINTAGES Sales Centre telephone numbers: 416-365-5900 or toll-free at 1-800-668-5226, Monday-Friday, 8.30amó6pm, Saturday 9amó6pm, except holidays.

Can I order just 1 bottle?

For Bordeaux Futures all orders must be in 3-bottle lots. The main price listed is per bottle, with corresponding price and deposit per three-bottle lot.

How do I pay for the order?

A VINTAGES representative will contact you by telephone or by e-mail to confirm your order. Payment may be made using our new Online form, or by contacting Vintages at 416-365-5900, or toll free 1-800-668-5226, Monday-Friday, 8.30amó6pm, Saturday 9amó6pm, except holidays.

For programs with future arrivals, VINTAGES requires a 25% non-refundable and non-transferable deposit. Payment may be made by VISA, MasterCard or American Express. Credit card payment is due when your order is confirmed. Unpaid orders are subject to cancellation without notice.

When or where will the order be delivered?

VINTAGES will send you a certificate of purchase as proof of payment. Please keep this interim receipt for reference. You will be invoiced for the balance of your order when the wines have arrived and are ready to ship.

VINTAGES will contact you in writing when your order is ready to ship. Products will begin to arrive in the spring 2 years after the original offer. For example, the 2008 vintage, which was initially offered in 2009, will begin to arrive in the spring of 2011. VINTAGES will ship your order, free of charge, to the LCBO or VINTAGES store of your choice.

How will my order be confirmed?

All Online Form and phone orders received any time before the deadline date will be processed by VINTAGES Sales Centre. We will do our best to confirm your order by phone or by e-mail before telephone ordering begins.

Website Questions

How do I sign up to receive the VINTAGES catalogue?

The catalogue information is available online at www.vintages.com in the New Release section. To receive a hardcopy mailing of our VINTAGES catalogue, please contact VINTAGES at 416-365-5900, or toll-free at 1-800-668-5226 or via www.vintages.com/service to sign up for our mailing list.

Can I order VINTAGES Retail Release products online?

Unfortunately not at this time. Click here to find out more about ordering retail release products.

Can I search for product availability in stores online?

Basic Product Search can be found on vintages.com homepage upper left corner. Simply key in the product name or LCBO# and then press enter. Clicking on the name of the product will then bring up product information. On the right hand side select your city/town from the drop down menu and click find stores. Click on the store address for store info.

Click here for Advanced Search.


Podcasts

What is a podcast?

A podcast is a series of audio/video files made available for download on a recurring basis accompanied by an RSS (Really Simple Syndication) feed that allows software (such as iTunes) to monitor when a new episode is released, automatically download it, and sync this content to a portable player (such as an iPod).

Do I need to have an iPod to view these podcast episodes?

No. While a video-capable portable device (such as a Video iPod) allows for greater mobility, these podcast episodes can be watched online or downloaded and watched in podcatcher clients (such as iTunes).

How do I subscribe to the podcast?

If you have iTunes already installed, simply click on the "Add to iTunes" button. If you do not have iTunes, it can be downloaded free of charge here: http://www.apple.com/itunes/download/.

If you are using a different podcatcher client, you can copy one of the RSS feed URLs into the program. Please check your portable player's documentation to see which video format it supports before subscribing.

Will I be charged if I subscribe to the podcast?

No. These video podcasts are free of charge. However, the LCBO (Liquor Control Board of Ontario) retains the rights of ownership to this content. Redistribution is prohibited.


Other

How can I purchase product that the LCBO does not carry?

The Private Ordering department of the LCBO responds to requests from our customers to import products from around the world that are not available in LCBO stores. They can be contacted at 416-864-6739 or toll-free at 1-800-668-5144. Click here for more information on www.lcbo.com. Please note that this service is only for residents of Ontario.

Does the LCBO ship product throughout Canada and to the U.S.A?

The LCBO does not ship outside of Ontario.

What is the difference between the numerical system used in the General Purchase part of the LCBO store and VINTAGES scale for perceived dryness/sweetness?

PERCEIVED SUGAR CONTENT

VINTAGES uses a perceived sweetness rating system based tasting evaluation. The VINTAGES buyers take into account factors such as ripeness, acidity levels, tannin as well as sweetness when assessing vintages products. A wine with a relatively high amount sugar may be rated Medium (M) or even Medium Dry (MD) if there is a heightened amount of acidity. Similarly, a red wine made from very ripe fruit and with relatively low amount of sugar may be rated Dry (D) instead of Extra Dry (XD) due to the ripeness of the fruit, low acidity and tannin.

VINTAGES scale of perceived dryness/sweetness is:

(XD) Extra Dry
(D) Dry
(MD) Medium Dry
(M) Medium
(MS) Medium Sweet
(S) Sweet

In contrast, wines sold in the General Purchase part of the LCBO store use the numerical system which is based on the actual amount of sugar in the wine. A wine containing between 0 to 0.49 grams of residual sugar per 100 ml is coded 0. A wine with between 0.50 to 1.49 grams of residual sugar is coded 1, between 1.50 to 2.49 grams is coded 2, and so forth.