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Frequently Asked Questions

Classics Collection

Classics Collection

New Release

New Release

Bordeaux Futures

Bordeaux Futures

Retail

How do I order from the VINTAGES Retail Release Catalogue?

How do I know if I'm considered to be in the Toronto/Ottawa area?


Classics

How do I place a VINTAGES Classics Collection order?

Where and when do I pick up my order?


Bordeaux Futures

What are Bordeaux Futures?

How do I order Bordeaux Futures products?

How do I submit or pay for an order using the Online Form?

Can I order just 1 bottle?

How do I pay for the order?

When or where will the order be delivered?


Website Questions

How do I sign up to receive the VINTAGES catalogue?

Can I order VINTAGES Retail Release products online?

Can I search for product availability in stores online?


Podcasts

What is a podcast?

Do I need to have an iPod to view these podcast episodes?

How do I subscribe to the podcast?

Will I be charged if I subscribe to the podcast?


Other

How can I purchase product that the LCBO does not carry?

Does the LCBO ship product throughout Canada and to the U.S.A?

What is the difference between the numerical system used in the General Purchase part of the LCBO store and VINTAGES scale for perceived dryness/sweetness?


Retail

How do I order from the VINTAGES Retail Release Catalogue?

The catalogue information is available online at www.vintages.com in the New Release section. If you currently receive the Release Catalogue via regular mail at home and are moving, receiving a duplicate copy, or wish to unsubscribe – or if you wish to become a subscriber—please call us at 416-365-5900 or toll-free 1-800-668-5226, Monday-Friday, 8.30amó6pm, Saturday 9amó6pm, except holidays, or visit
www.vintages.com/service.

If you live outside the Toronto or Ottawa area, we invite you to make your request through the VINTAGES Customer Request program. Place your order at your local LCBO store by 11am, the Tuesday before the release date. Those in Toronto area and Ottawa region must shop in person. Due to limited quantities, we cannot guarantee availability.

How do I know if I'm considered to be in the Toronto/Ottawa area?

  • "Toronto Area" is the city of Toronto itself (including Scarborough, North York and Etobicoke). If you live west of Hwy 427/Etobicoke Creek (Etobicoke), north of Steeles Avenue or east of the Rouge River (Scarborough), you are outside the Toronto Area from a VINTAGES ordering perspective
  • "Ottawa Area" is Ottawa (Central, West and South), Nepean, Vanier, Gloucester, Orleans. If you do not live in one of these areas, (Kanata for example) then you are outside the Ottawa area from a VINTAGES ordering perspective

Classics

How do I place a VINTAGES Classics Collection order?

Online or by phone is the way to shop Vintages Classics Collection. Products are sold first come, first served on the morning the Classics become available.Click here to check the launch dates and for more ordering information.

VINTAGES requires a 100% payment for Classics orders. Payment may be made by VISA, MasterCard or American Express.

Where and when do I pick up my order?

Orders are shipped directly to the VINTAGES/LCBO outlet of your choice, free of charge. Delivery is normally up to 2 weeks within Toronto and the GTA, and up to 6 weeks to areas outside the GTA.


Bordeaux Futures

What are Bordeaux Futures?

VINTAGES Bordeaux Futures program is a great way to buy top-quality Bordeaux wines before they are released in the retail market. There is such worldwide demand for key wines from Bordeaux that producers sell a portion of their wine as Futures, that is, 12 to 18 months before bottling, while the wines are still ageing in barrel.

Bordeaux Futures offer significant savings. Most of the wines are later retailed at substantially higher prices. Futures offerings include everything from up-and-coming chateaux to illustrious producers such as Latour, Margaux, Lafite Rothschild, Mouton Rothschild, Haut-Brion, Pétrus, Cheval Blanc, and Ausone.

Many of these wines are produced in very small quantities and are often only available as Futures. Given the growing demand for top-quality Bordeaux wines, especially in Eastern Europe, South Asia and East Asia, buying Futures is the best way to secure these wines.

VINTAGES offers a huge selection of Futures at prices that will fit the budget of anyone from new fine wine buyers to long-time collectors.

Unlike most U.S. retailers who require full payment, VINTAGES requires only a 25% non-refundable and non-transferable deposit. When the wines arrive approximately two years later and are ready to deliver to your choice of LCBO store, the balance is due.

How do I order Bordeaux Futures?

Online or phone is the way to shop during the launch of Bordeaux Futures. For launch dates and more ordering information click here.

Can I order just one bottle?

All products are sold in single bottles. There is no minimum order size.

How do I pay for the order?

VINTAGES requires a 25% non-refundable and non-transferable deposit of the total purchase at the time of order placement. Payment may be made by VISA, MasterCard or American Express. You will be invoiced for the balance of your order when the wines have arrived and are ready to ship.

When or where will the order be delivered?

VINTAGES will contact you when your order is ready to ship. Products will begin to arrive in the spring two years after the original offer, and ship throughout the year as they arrive in our warehouse. For example, the 2015 vintage, initially offered in 2016, will begin to arrive in the spring of 2018. VINTAGES will ship your order, free of charge, to the LCBO store of your choice.


Website Questions

How do I sign up to receive the VINTAGES catalogue?

The catalogue information is available online at www.vintages.com in the New Release section. To receive a hardcopy mailing of our VINTAGES catalogue, please contact VINTAGES at 416-365-5900, or toll-free at 1-800-668-5226 or via www.vintages.com/service to sign up for our mailing list.

Can I order VINTAGES Retail Release products online?

Unfortunately not at this time. Click here to find out more about ordering retail release products.

Can I search for product availability in stores online?

Basic Product Search can be found on vintages.com homepage upper left corner. Simply key in the product name or LCBO# and then press enter. Clicking on the name of the product will then bring up product information. On the right hand side select your city/town from the drop down menu and click find stores. Click on the store address for store info.

Click here for Advanced Search.


Podcasts

What is a podcast?

A podcast is a series of audio/video files made available for download on a recurring basis accompanied by an RSS (Really Simple Syndication) feed that allows software (such as iTunes) to monitor when a new episode is released, automatically download it, and sync this content to a portable player (such as an iPod).

Do I need to have an iPod to view these podcast episodes?

No. While a video-capable portable device (such as a Video iPod) allows for greater mobility, these podcast episodes can be watched online or downloaded and watched in podcatcher clients (such as iTunes).

How do I subscribe to the podcast?

If you have iTunes already installed, simply click on the "Add to iTunes" button. If you do not have iTunes, it can be downloaded free of charge here: http://www.apple.com/itunes/download/.

If you are using a different podcatcher client, you can copy one of the RSS feed URLs into the program. Please check your portable player's documentation to see which video format it supports before subscribing.

Will I be charged if I subscribe to the podcast?

No. These video podcasts are free of charge. However, the LCBO (Liquor Control Board of Ontario) retains the rights of ownership to this content. Redistribution is prohibited.


Other

How can I purchase product that the LCBO does not carry?

The Private Ordering department of the LCBO responds to requests from our customers to import products from around the world that are not available in LCBO stores. They can be contacted at 416-864-6739 or toll-free at 1-800-668-5144. Click here for more information on www.lcbo.com. Please note that this service is only for residents of Ontario.

Does the LCBO ship product throughout Canada and to the U.S.A?

The LCBO does not ship outside of Ontario.

What is the difference between the numerical system used in the General Purchase part of the LCBO store and VINTAGES scale for perceived dryness/sweetness?

PERCEIVED SUGAR CONTENT

VINTAGES uses a perceived sweetness rating system based tasting evaluation. The VINTAGES buyers take into account factors such as ripeness, acidity levels, tannin as well as sweetness when assessing vintages products. A wine with a relatively high amount sugar may be rated Medium (M) or even Medium Dry (MD) if there is a heightened amount of acidity. Similarly, a red wine made from very ripe fruit and with relatively low amount of sugar may be rated Dry (D) instead of Extra Dry (XD) due to the ripeness of the fruit, low acidity and tannin.

VINTAGES scale of perceived dryness/sweetness is:

(XD) Extra Dry
(D) Dry
(MD) Medium Dry
(M) Medium
(MS) Medium Sweet
(S) Sweet

In contrast, wines sold in the General Purchase part of the LCBO store use the numerical system which is based on the actual amount of sugar in the wine. A wine containing between 0 to 0.49 grams of residual sugar per 100 ml is coded 0. A wine with between 0.50 to 1.49 grams of residual sugar is coded 1, between 1.50 to 2.49 grams is coded 2, and so forth.